If something isn't working the way it should, or you have a question you can't find the answer to, reach out to us. We're here to help you get it sorted, and we take every message seriously.

Our support team handles the full range of player queries — account access, payment questions, bonus queries, technical issues, and anything else that comes up during your time with us. The people who receive your message are authorised to investigate your account, escalate internally where needed, and give you a concrete answer rather than a holding reply.

What to include when you get in touch

The quickest way to reach a resolution in a single exchange is to give us enough information upfront. When you contact us, include the username or email address registered to your account, a clear description of what happened, and — where relevant — the date and time of the event you're asking about. If your query relates to a payment, let us know the amount and the method used. The more specific you are, the faster we can look into it without needing to go back and forth.

Once we receive your message, it is logged and assigned to a member of the team. You will hear back through the same channel you used to contact us. If the matter needs to be escalated to another department — for instance, if it involves a technical fault or a payment dispute — we will let you know that is happening and keep you informed of progress.

Responsible gambling requests

If you need to set a deposit limit, take a cooling-off break, or self-exclude, please contact us directly and state clearly what you need. We treat these requests as a priority. A self-exclusion request, in particular, will be acted upon as quickly as possible and will not be delayed or met with attempts to dissuade you. If you are in any doubt about how these tools work, we are happy to explain them before you decide.

If your query is not resolved to your satisfaction through our standard support process, you have the right to raise a formal complaint. Let us know in your message that you wish to do so, and your case will be handled under our complaints procedure. Should that process not lead to a resolution you find acceptable, you may refer the matter to the relevant external authority.

One thing we will never do: we will never ask you for your password, your full payment card number, or any sensitive security credential via email or chat. If you receive a message purporting to be from us that requests this kind of information, do not respond to it — contact us immediately through the details listed on this page so we can investigate.

We want every contact with us to feel straightforward and worth your time. Use the details on this page to reach us, and we will do our best to give you a clear, honest answer.